Forests for People Ltd is a registered charity with overseas donee status.
Forests for People
Suite 5520
17b Farnham Street
Parnell
Auckland 1052
New Zealand
Bank: BNZ
Account name: Forests for People Ltd
Branch/Account: 02-0108-0413173-000
Please ensure, if you are depositing directly into our bank account, you have your name as the reference and, if convenient, email our administration team at help@forests4people.org so we know your funds are on the way and can receipt you correctly.
1. Definitions
In these Terms and Conditions:
‘services’ includes seminars, courses and events.
‘F4P’, ‘we’ or ‘us’ means Forests for People.
2. General
2.1 These Terms and Conditions apply to any purchase of goods or services from F4P.
2.2 These Terms and Conditions may be amended periodically and you will be deemed to have accepted any amendments if you use the website after those amendments have been posted.
3. Contract and Price
3.1 All prices are in Australian Dollars and inclusive of GST, unless otherwise indicated or the product/service is exempt.
3.2 Description of goods, services and prices may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.
3.3 By submitting an order you warrant that: you are authorised and able to make payment via the method you have chosen, monthly adoption payments are for a minimum of 12 months after the purchase date, after this time you can choose to stop the adoption or continue for the next year the information you have provided is correct. Annual Adoptions are automatically renewed and the customer is informed two weeks prior of the renewal anniversary.
3.4 A contract for purchase is only formed once we have accepted an order by issuing a receipt number.
4. Delivery
4.1 Delivery will usually take place 7 to 10 working days after acceptance of an order, International Orders can take up to 30 days especially at busy periods e.g Christmas. However sometimes goods or services can be temporarily or permanently unavailable. F4P is not liable for any loss arising from delays in delivery or failure to deliver (although you may request a refund if you do not receive goods properly ordered: see section 6 below).
4.2 For some products we are unable to ship outside Australia or we may request additional delivery fees.
5. Refund/cancellation policy
5.1 Should you receive incorrect, damaged or faulty goods, please contact F4P within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion. Any refund will be made using your original payment method or another method at our discretion.
5.2 To claim a refund, exchange, credit, or for further information please send an email to help@orangutan.org.au
6. Warranties and liabilities
6.1 F4P excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.
6.2 F4P will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or any goods or services purchased, through this website.
7. Security Policy SSL
7.1 When purchasing from F4P your financial details are process by our payment gateway service provider, eWay. Payment and personal details are sent to eWay using GlobalSign SSL technology. No credit card details are stored on our servers. If you have any questions regarding our security policy, please contact our customer support centre help@orangutan.org.au
8. Privacy
8.1 F4P respects your privacy and the confidentiality and security of personal information provided by you to us. How we handle your personal information is explained in our Privacy Policy at https://www.forests4people.org/privacy-policy/.